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24x7ServerGuard a product of TechSpark IT Solutions LLC.
places a high priority on customer trust and data privacy. We understand the significance of customer data and take extensive measures to ensure it remains private and secure.
We help customers maintain control over their data privacy and security in numerous ways, including:
Providing compliance with high-security standards such as data encryption, auditing standards (ISO 27001:2013), and offering 24/7 support.
Ensuring we do not disclose any customer data or contact details to third parties unless required to fulfill lawful requests from public authorities.
Implementing advanced access management and encryption features, ensuring customer content is used solely to provide, maintain, and improve 24x7ServerGuard services, unless otherwise required by law.
Service Data includes any information, including personal data, that is stored or transmitted via 24x7ServerGuard services, by or on behalf of our customers and their end-users.
From a privacy perspective, the customer is the controller of Service Data, while 24x7ServerGuard acts as a processor. This means customers retain full ownership and control of the Service Data stored in their accounts.
We use Service Data to operate and improve our services, help customers access and use the services, respond to inquiries, and communicate service-related information.
At 24x7ServerGuard, we place a high priority on data security. We utilize enterprise-grade security features and perform comprehensive audits of our applications, systems, and networks to ensure the safety and protection of both customer and business data.
Hosting in Secure Facilities: Our servers are located in Tier IV or III+ data centers that meet global security standards, including SSAE-16, PCI DSS, and ISO 27001 compliance.
24/7 Support: Our dedicated support team is available around the clock to address any security alerts or concerns that may arise, ensuring prompt action and response.
These efforts help maintain the highest level of security and integrity for the service data we handle.
We do not disclose Service Data except when necessary to provide our services or comply with legal requirements as outlined in our Privacy Policy. 24x7ServerGuard holds ISO 27001:2013 certifications, demonstrating our compliance with third-party assurance frameworks.
In some cases, we may be required to disclose personal data in response to lawful requests from public authorities, including national security or law enforcement. This may involve responding to subpoenas, court orders, or legal processes, or to protect legal rights, safety, or to comply with applicable laws.
The EU Data Protection Directive (Directive 95/46/EC) governs the processing and free movement of personal data. It sets out several data protection principles and requirements for the processing of personal data.
24x7ServerGuard customers who collect and store personal data are considered data controllers under Directive 95/46/EC and are responsible for ensuring compliance with EU data protection laws, including the GDPR (effective from May 25, 2018).
We offer customers a robust Data Processing Agreement (DPA) to ensure compliance with EU data protection laws. This agreement facilitates compliance with GDPR and contains provisions for lawful data transfer to guarantee customer adherence to privacy laws.
To facilitate the transfer of data to 24x7ServerGuard outside the European Union, we rely on mechanisms such as Standard Contractual Clauses (SCCs). These clauses ensure that personal data transferred to countries outside the EU remains protected and complies with applicable data protection laws, including the GDPR.
The European Commission has approved Standard Contractual Clauses (Model Clauses), which offer a compliant way for transferring personal data from a data controller in the European Economic Area (EEA) to a data processor outside the EEA. These Model Clauses are included in the 24x7ServerGuard Data Processing Agreement (DPA) to ensure proper protection during such data transfers.
Since its inception, 24x7ServerGuard has remained committed to privacy, security, compliance, and transparency. This commitment extends to supporting our customers' adherence to the General Data Protection Regulation (GDPR), which became enforceable on May 25, 2018. The GDPR mandates that organizations processing the personal data of EU citizens ensure that third-party data processors, like 24x7ServerGuard, comply with its technical and organizational requirements. We have updated our DPA to reflect these commitments, ensuring our customers can:
Respond to data subject requests to correct, amend, or delete personal data.
Report data breaches to relevant authorities and affected data subjects within the GDPR timeframes.
Demonstrate compliance with GDPR in relation to 24x7ServerGuard services.
TechSpark IT Solutions LLC GDPR Product Readiness
Since May 25, 2018, the GDPR has given individuals greater control over the use of their personal data. 24x7ServerGuard is fully prepared to support our customers' GDPR compliance efforts by updating our features and services to meet the regulation's standards.
The General Data Protection Regulation (GDPR) is a regulation enacted by the European Union to replace the previous EU Data Protection Directive (Directive 95/46/EC). It aims to enhance the protection and security of personal data across the EU. The GDPR establishes a harmonized framework for data protection law, ensuring consistent privacy practices and regulations across all EU member states. The regulation empowers individuals with greater control over their personal data, enhancing transparency and accountability for organizations that process such data.
The GDPR applies to any organization operating within the EU and to any organization outside the EU that processes the personal data of EU residents.
The GDPR ensures consistency in the way personal data is processed, used, and exchanged across the EU. Organizations that process personal data must:
24x7ServerGuard is committed to GDPR compliance, which includes collaborating with customers globally to answer questions and support their preparations. Our product features and practices are being reviewed to ensure they align with GDPR requirements.
We encourage our customers to review their privacy and data security processes to ensure compliance with the GDPR. Below are key points to consider:
24x7ServerGuard is committed to helping customers maintain GDPR compliance by offering the tools, features, and support necessary for managing data responsibly.
24x7ServerGuard provides a variety of services and features to help customers comply with the General Data Protection Regulation (GDPR). Some key offerings include:
Customers can leverage 24x7ServerGuard’s ISO 27001:2013 certification to conduct risk assessments and ensure that appropriate technical and organizational measures are in place to safeguard personal data.
Through our Advanced Security Deployed Associated Service, customers can access enhanced features, such as:
Static scanning of code repositories helps detect vulnerabilities and ensure security.
Data Deletion: Customers have the ability to delete Service Data containing personal data. This includes:
Deleting profiles, payment methods, and other personal data stored in active 24x7ServerGuard Support accounts.
End users can delete or modify their profiles directly from the end-user portal.
Administrators and agents with the appropriate permissions can delete End-User profiles from the staff portal.
Upon deletion, the End-User’s profile and associated data (e.g., tickets, solution comments, forum topics/comments, invoices) are removed from the system.
ISO 27001:2013 Certification.
